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NOTE:
When a reservation is made online through the website, there is
only an abbreviated policy statement printed and to which guests are
agreeing to abide by, but, in fact, are agreeing to abide by the entire
set of policies listed below.
Guests who make their reservation by telephone are required to sign the
policy statement (see bottom of page 2) and mail/fax/email the last page of
the signed document prior to arriving at the Enchanted Garden Suite.
RATES
* Rates are for one-night lodging, two night minimum.
* All lodging rates are subject to local and state lodging tax (we are located in
Washington County, Oregon and current lodging tax rate is 10%).
* One night stays are welcomed (available only by asking permission via telephone/cell).
Note: A one night stay, if permitted, is priced at the full regular summer rate, year round.
* Regular Room Rate:
Summer: $179/single occupancy, $199/double occupancy starting April 15;
Winter: $159/single occupancy, $179/double occupancy starting October 15;
additional guest(s) at $49 each.
* The Enchanted Garden Suite is a four-room guest rental that accommodates a maximum of
five adults (Dinette space maximum is four, five adults are served in two rooms:
dinette and living room).
* We regret that The Enchanted Garden Suite is unable to accommodate children or pets.
(Currently there is a resident kitty who is not permitted to enter the suite).
* Occasionally, rates are adjusted for specials as noted on the website.
* When guests reserve more than three (3) nights, the fourth night and each night
following the fourth night enjoy a $10 discount.
Example: discount $20 for 5 nights
* There are no other discounts available (including, but not limited to, AAA, seniors, etc).
* All rates and terms are subject to change without prior notice.
ARRIVAL AND DEPARTURE
* Regular check-in is between 4:00 and 7:00 P.M.
* Late check-in is between 7:00 and 9:00 P.M.
* Request any other arrival time by telephone/cell.
* Early arrival, if possible, is priced at $20 per hour
(example: arrival at 2:00 P.M. costs $40 above room rate).
NOTE: if the suite is occupied the night before, early arrival is not possible.
* You will be asked to select and provide a four number code for the keyless entry
lockset that is easy for you to remember. When you depart, that code will be
removed, for security.
This code is to be used each time you enter the suite AND must be used to lock the
suite each time you leave, including final departure.
* Special arrangements must be made for check-in after midnight.
* Check-out is by or before 11:00 A.M.; late departure is available, upon written request,
if, and only if no other guests are arriving that same day. The price is $20 per hour.
RESERVATIONS:
* Advance reservations are required and must be secured with a credit card authorization
(American Express, Discover, JBL, MasterCard, or Visa). Checks are not accepted.
* Guests who choose to make reservations by telephone/cell must print, sign and mail the last
page of these policies to the Enchanted Garden Suite prior to their arrival.
* Payment by credit card, cash or certificate is received at the time of arrival.
* All information transmitted on our web site is securely encrypted at the highest level provided by
our web server (currently 256 bit).
* All personal information transmitted on our web site is held securely and privately and is only
released as may be required by law to duly authorized personnel.
We do maintain email addresses for internal purposes only, we occasionally send email messages to
our guests (which they may opt-out of receiving). We do not share our email guest addresses with
any other party. The addresses are maintained on a secure computer with multiple firewall
protection in a secure facility.
* We maintain appropriate insurance protection for our facility;
we do not carry insurance for our guests personal belongings.
SMOKING:
*For the safety and comfort of all of our guests, smoking is not allowed anywhere in
The Enchanted Garden Suite. There is a minimum $300 cleaning fee if smoking takes place in the
suite during your stay. Guests may request an outdoor ashtray for use in designated smoking areas
which are located outside the suite.
CANCELLATIONS:
*Because the Enchanted Garden Suite is a small vacation rental with just one suite for only one
party or group at a time, guests are responsible for payment of all nights reserved.
Guests need to be aware that when we accept their reservation, we block out those dates on our
availability calendar and no one else may reserve them, and we do not maintain a waiting list.
If the guest cancels a reservation that has been blocked out on the availability calendar for
some period of time, other potential guests are lost to the Enchanted Garden Suite.
We understand that circumstances arise, sometimes beyond a guest's control,
requiring the cancellation of a reservation. However, as a small business,
cancellations have a significant impact on us and the services we are able
to provide. Therefore, we cannot make exceptions to the cancellation policies.
Cancellations are only accepted by a direct phone conversation with the
innkeeper(s) at (503) 421-1559 or (503) 679-1167.
* All cancellations are subject to a $30 handling fee.
* Cancellations made twenty-one (21) days, or more, prior to the reservation date will only
be charged the handling fee.
* Cancellations made fourteen (14) to twenty (20) days prior to the reservation date will
be charged a minimum of a one day stay for the reserved number of guests.
The reservation will be canceled and cleared from the availability calendar; if the suite
is reserved by another party, no further charges for the cancellation will occur.
If the suite is not reserved by another party, the full reservation rate may be charged.
* Cancellations with notice of thirteen (13) or less days prior to the date of your reservation
will be charged the full rate for the reservation.
The reservation will be canceled and cleared on the availability calendar; if the suite
is reserved by another party, a portion of the room rate may be refunded.
* Same day cancellations and "no-show" reservations and "early departures" will be charged at
100% of the room rate for all dates canceled.
* Because it is always a difficult financial loss for guests who must cancel a reservation,
we do offer a solution that may benefit our guests. A "Future Stay" certificate (equal in dollar
amount to the full amount of the current reservation less the $30 handling fee) may be requested
for a future reservation (guests would be responsible for any difference in rates at that time).
This certificate is available only if the suite receives a replacement reservation for the
canceled dates. The Future Stay Certificate has no expiration date, but is subject to
availability for a future reservation.
* Please note that rescheduling a reservation constitutes a cancellation.
* Corporate guests have a different, more limited cancellation policy.
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